Terms of Service

These Terms of Service ("Terms") govern access to and use of the websites, software, applications, platforms, APIs, products, features, subscriptions, and related services provided by Frigga Cloud Private Limited ("Frigga", "we", "us", or "our").

By creating an account, clicking to accept these Terms, purchasing or subscribing to a Service, accessing a free trial, or otherwise using the Services, you agree to be legally bound by these Terms and by the policies expressly incorporated into them, including our Privacy Policy and Refund & Cancellation Policy.

If you use the Services on behalf of a company, organization, or other legal entity (an "Organization"), you represent and warrant that you have authority to bind that Organization. In that case, "you" and "your" refer to both you and the Organization.

If you do not agree to these Terms, do not access or use the Services.

1. ABOUT FRIGGA

Frigga provides an AI-first engineering platform and related technology services designed to connect software development, cloud infrastructure, CI/CD, observability, incidents, security, infrastructure access, engineering workflows, and cloud costs through an intelligent operating layer.

Frigga products and services may include, among others:

Code0 - AI-powered software development and engineering capabilities;

Vörr AI - engineering-context and intelligence capabilities connecting AI models with code, cloud, and runtime systems;

Runes - engineering tasking and orchestration capabilities;

Brokk - CI/CD and build automation;

Drasil - logs, metrics, traces, errors, and infrastructure monitoring;

Shankh - alerting, on-call management, incident management, and escalation;

Juno - cloud cost visibility, analysis, anomaly detection, and optimization;

Dvarpala - identity-based infrastructure access control and auditing; and

Legion - managed DevOps and SRE services powered by the Frigga platform.

Not every product, feature, integration, or capability is available to every customer, in every country, or under every subscription plan.

2. ELIGIBILITY AND AUTHORITY

You may use the Services only if you are legally capable of entering into a binding agreement under applicable law.

The Services are intended primarily for businesses, professionals, developers, engineers, and other persons using them for legitimate professional or business purposes. Individual accounts are not intended for persons under 18 years of age.

If you use the Services on behalf of an Organization, you represent that you have authority to accept these Terms on its behalf. The Organization is responsible for its Authorized Users and for ensuring their compliance with these Terms.

3. ACCOUNTS AND REGISTRATION

Certain Services require an account. You agree to:

• provide accurate, current, and complete account and billing information;
• keep that information reasonably current;
• maintain the confidentiality of authentication credentials;
• use appropriate security measures to protect the account;
• promptly notify Frigga if you suspect unauthorized access; and
• remain responsible for activity conducted through your account, except to the extent caused by Frigga's breach of its obligations.

You must not create an account using materially false information, impersonate another person or organization, create an account for an Organization without authorization, share credentials except where expressly permitted, or circumvent account, seat, licensing, security, or usage restrictions.

Frigga may require reasonable identity, business, billing, or security verification where necessary to protect users, payment systems, or the Services.

4. AUTHORIZED USERS

Depending on the applicable plan, you may authorize employees, contractors, consultants, or other approved individuals ("Authorized Users") to use the Services.

You are responsible for assigning appropriate permissions, maintaining access controls, promptly revoking access that is no longer required, and ensuring Authorized Users comply with these Terms.

Unless the applicable plan expressly permits shared access, user accounts and seats are assigned to individual Authorized Users and may not be shared.

5. LICENSE AND PERMITTED USE

Subject to these Terms and payment of applicable fees, Frigga grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription period to access and use the Services for your internal software engineering, DevOps, SRE, cloud, security, observability, cost-management, automation, and related business purposes.

No ownership rights are transferred to you except with respect to Customer Data and other rights expressly stated in these Terms.

6. PRODUCT-SPECIFIC TERMS AND ORDER OF PRECEDENCE

Certain Services may have additional product documentation, technical requirements, usage restrictions, or specific contractual terms.

If documents conflict, the following order applies to the extent of the conflict unless the relevant document expressly states otherwise:

• a signed Enterprise Agreement, Managed Services Agreement, or Order Form;
• an applicable Data Processing Addendum (for personal-data processing matters);
• an applicable Service Level Agreement (for service-level commitments);
• product-specific terms; and
• these Terms.

The Refund & Cancellation Policy controls specifically with respect to consumer-facing cancellation and refund rules unless a signed commercial agreement provides different lawful terms.

7. FREE TRIALS AND BETA FEATURES

Frigga may offer free trials, previews, beta features, evaluation access, or promotional access for selected Services.

Unless expressly stated otherwise, a free trial will not exceed fourteen (14) days. Trial duration, functionality, conversion terms, and any payment requirement will be disclosed at or before signup.

Where a trial automatically converts into a paid subscription, that conversion will be disclosed before enrollment and will require the customer's affirmative authorization. You may cancel before the conversion date to prevent the paid subscription from beginning.

Beta, preview, experimental, and free features may be modified or withdrawn at any time and may be subject to additional limitations. Unless otherwise required by law or expressly agreed, they are provided without service-level commitments.

8. SUBSCRIPTIONS

Frigga may offer monthly, annual, usage-based, seat-based, organization-based, or other subscription arrangements.

The applicable plan, billing period, price, included features, usage limits, seats, resource limits, storage, tool-call limits, and other commercial terms will be displayed before purchase or stated in an Order Form.

A paid subscription begins when the purchase process is completed and the applicable payment is successfully authorized or processed, unless an Order Form states otherwise.

9. DIGITAL DELIVERY; NO PHYSICAL SHIPPING

Frigga's standard Services are digital services. Unless expressly stated in an Order Form, no physical goods are shipped.

Following successful purchase or subscription activation, access is delivered electronically through the applicable Frigga account, application, API, integration, credentials, onboarding process, or other digital means. Some enterprise or managed Services may require configuration, integration, security review, or onboarding before all functionality becomes available.

If a paid Service is not activated within the period stated at purchase or in an applicable Order Form because of an issue attributable to Frigga, contact us at hello@frigga.cloud.

10. FEES, TAXES, AND PAYMENT METHODS

You agree to pay all fees applicable to your selected Service or subscription.

Prices may be displayed in INR, USD, EUR, or another supported currency depending on the checkout, customer location, or Order Form. Unless expressly stated otherwise:

• subscription fees are charged in advance for the applicable billing period;
• fees are exclusive of taxes unless the checkout states that taxes are included;
• applicable GST, duties, levies, or similar governmental charges may be added where required by law; and
• fees are non-cancellable and non-refundable except as expressly stated in these Terms, the Refund & Cancellation Policy, an applicable Order Form, or mandatory law.

Available payment methods are shown at checkout and may vary by location, currency, plan, payment processor, and applicable regulation.

You are responsible for providing accurate billing and tax information.

11. PAYMENT PROCESSORS

Frigga may use authorized third-party payment processors, including Razorpay and other providers selected by Frigga, to process payments, recurring mandates, refunds, and related transactions.

By submitting a payment, you authorize Frigga and the applicable payment processor to process the transaction and related billing information. Payment processing is also subject to the processor's terms, privacy policy, banking/network rules, authentication requirements, and applicable regulation.

Where payment credentials are collected directly by a payment processor, Frigga does not receive or store complete card numbers or CVVs through that processor-hosted flow. Frigga may receive limited transaction details such as payment status, transaction identifiers, payment method type, amount, currency, and billing information.

Frigga is not responsible for a failure caused solely by a bank, card network, payment system, or payment processor outside Frigga's reasonable control, but will provide reasonable cooperation in investigating payment issues.

12. AUTOMATIC RENEWAL AND RECURRING PAYMENTS

Unless otherwise stated at purchase, paid subscriptions automatically renew for the same billing period selected at purchase until cancelled.

By affirmatively enrolling in an automatically renewing subscription, you authorize Frigga and/or its payment processor to charge the applicable renewal fees using the payment method or recurring-payment mandate associated with your subscription.

Automatic renewal and recurring collection remain subject to applicable bank, card-network, payment-processor, mandate, authentication, notification, and regulatory requirements. A failed or expired recurring mandate may require you to re-authorize payment.

You may cancel future renewal in accordance with Section 15 and the Refund & Cancellation Policy.

13. PRICE CHANGES

Frigga may change subscription pricing from time to time. For an existing paid subscription, a price increase will ordinarily take effect no earlier than the next renewal period after reasonable notice, unless a signed agreement provides otherwise or applicable law requires different treatment.

If you do not accept a price increase, you may cancel before the renewal to which the new price applies.

14. FAILED OR UNSUCCESSFUL PAYMENTS

If a payment fails, Frigga may retry the transaction where permitted, request updated payment information, restrict paid functionality, suspend the subscription, or terminate the subscription after reasonable notice.

If your account is debited but Frigga does not receive confirmation of a successful transaction, the transaction will be handled in accordance with the applicable payment-system, bank, payment-processor, and regulatory reversal requirements. Contact hello@frigga.cloud with the transaction details if a reversal is not reflected within the applicable processing period.

You remain responsible for valid fees properly incurred before cancellation or termination.

15. CANCELLATION

You may cancel a subscription using the cancellation functionality made available in your account, where available, or by contacting hello@frigga.cloud.

Unless otherwise stated, cancellation prevents the next renewal and does not immediately terminate access already paid for. The subscription generally remains active until the end of the current paid billing period.

Frigga does not ordinarily impose a separate fee merely for cancelling future renewal. Any cancellation charge applicable to a particular transaction will be disclosed before purchase and will comply with applicable law.

Detailed cancellation rules are set out in the Refund & Cancellation Policy.

16. REFUNDS

Refund eligibility, request procedures, processing timelines, duplicate or unauthorized charges, trial conversions, annual subscriptions, and other refund matters are governed by the Refund & Cancellation Policy.

Unless otherwise required by law or agreed in writing, cancellation alone does not create an automatic right to a prorated refund for the unused portion of a paid billing period.

17. CUSTOMER DATA

As between you and Frigga, you retain your rights in information, content, code, configurations, data, logs, telemetry, prompts, inputs, documents, or other materials submitted to, connected to, or processed through the Services on your behalf ("Customer Data").

You grant Frigga a limited, worldwide, non-exclusive right to host, reproduce, transmit, transform, index, analyze, store, and otherwise process Customer Data only as reasonably necessary to:

• provide and operate the Services;
• process authorized integrations and AI features;
• maintain, secure, and troubleshoot the Services;
• provide support;
• prevent fraud, misuse, and security incidents;
• comply with lawful obligations; and
• enforce applicable agreements.

Frigga does not acquire ownership of Customer Data merely because you use the Services.

You represent that you have all rights, permissions, notices, consents, and lawful authority necessary for Frigga to process Customer Data as contemplated by the applicable agreement.

18. CONNECTED SYSTEMS AND ENGINEERING DATA

Certain Services may connect to customer-controlled systems, including source-code repositories, cloud accounts, CI/CD systems, infrastructure, databases, monitoring and logging systems, incident-management systems, identity providers, security systems, ticketing systems, and cloud-cost or billing systems.

The data processed depends on the permissions and integrations you enable and may include repository metadata, branch and commit information, code or code-derived metadata, infrastructure metadata, configuration information, logs, metrics, traces, errors, alerts, identity and access records, resource identifiers, cost information, deployment information, and related engineering context.

You are responsible for selecting systems to connect, authorizing those integrations, configuring appropriate permissions, maintaining necessary backups, and ensuring your use complies with law and third-party agreements.

19. INFRASTRUCTURE ACCESS AND OPERATIONAL ACTIONS

Certain Services, including Dvarpala, Runes, Brokk, Shankh, Drasil, Legion, or other enabled functionality, may facilitate or perform actions affecting customer infrastructure.

Where such functionality is enabled:

• you authorize Frigga to perform only actions permitted by the configuration, credentials, permissions, workflow, instructions, or applicable Order Form;
• you are responsible for granting least-privilege permissions appropriate to the intended function;
• you remain responsible for maintaining suitable backups, disaster-recovery procedures, and business-continuity controls;

Frigga may rely on permissions and instructions configured or approved by you; and

you should use available approval controls for high-risk or production actions.

Frigga is not responsible for unauthorized access caused by credentials, permissions, configurations, or third-party systems controlled by you, except to the extent directly caused by Frigga's breach of its obligations.

20. AI FEATURES

Certain Services use artificial intelligence, machine learning, embeddings, retrieval systems, or other automated technologies ("AI Features"). AI Features may generate or suggest code, summaries, recommendations, classifications, analyses, alerts, tasks, queries, workflows, remediation steps, or other outputs.

AI outputs can contain errors, omissions, insecure code, inaccurate assumptions, hallucinations, or recommendations that are unsuitable for your environment. You are responsible for reviewing and validating consequential outputs before deploying them, applying them to production, or relying on them for material engineering, security, financial, legal, or operational decisions.

Where the Service offers human-review, approval, or policy controls, you should configure them appropriately for the risk of the intended action.

21. AI TRAINING AND MODEL PROVIDERS

Unless you expressly opt in or a signed agreement states otherwise, Frigga will not use Customer Data to train general-purpose AI models for Frigga or unrelated third parties.

Frigga may use aggregated or appropriately de-identified information to measure, secure, improve, and develop the Services, provided that the information is not used to identify you or disclose your Confidential Information.

Where third-party AI providers are used to deliver a requested feature, information may be processed by those providers under the applicable technical and contractual arrangements. Frigga will use reasonable measures appropriate to the processing to restrict providers from using Customer Data for their independent general-purpose model training where such restrictions are commercially available and applicable.

22. AUTOMATED ACTIONS

Certain Services may enable automated workflows, deployments, tasks, alerts, notifications, remediation, access actions, or other operational activities.

You acknowledge that automated systems can produce unexpected results. You are responsible for configuring safeguards, selecting permissions, testing workflows, setting approval requirements where available, monitoring results, and determining whether automation is suitable for the relevant environment.

23. INTELLECTUAL PROPERTY

Frigga and its licensors own all rights, title, and interest in the Services, including Frigga software, source code, object code, algorithms, models and model configurations owned or controlled by Frigga, user interfaces, designs, documentation, trademarks, logos, product names, visual elements, and proprietary technology.

Except for rights expressly granted under these Terms, no rights are transferred to you.

You may not, except to the extent expressly permitted by law or by Frigga in writing:

• copy, resell, sublicense, lease, or commercially exploit the Services;
• reverse engineer, decompile, disassemble, or attempt to derive source code or non-public underlying models;
• bypass technical, licensing, rate, usage, or security restrictions;
• remove proprietary notices;
• use Frigga trademarks or branding without authorization; or
• use the Services or non-public Frigga materials to develop or train a substantially competing product in breach of applicable contractual or legal restrictions.

Open-source components included in or used with the Services remain subject to their applicable licenses.

24. FEEDBACK

If you provide suggestions, feature requests, ideas, or feedback concerning the Services ("Feedback"), you grant Frigga a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that Feedback into its products and services without compensation or attribution.

Feedback does not include Customer Data or Confidential Information.

25. ACCEPTABLE USE

You must not use the Services to:

• violate applicable law or regulation;
• infringe intellectual-property, privacy, confidentiality, or other rights;
• access systems or data without authorization;
• distribute malware or malicious code;
• conduct unauthorized penetration testing, exploitation, scanning, or attacks;
• interfere with or disrupt the Services or third-party systems;
• bypass security, authentication, billing, seat, or usage controls;
• conduct fraud, spam, unlawful surveillance, or cybercrime;
• impersonate another person or Organization;
• process data or infrastructure you are not lawfully authorized to control; or
• create an unreasonable security, operational, or legal risk to Frigga or others.

Nothing in this section prohibits legitimate security testing or research that you are expressly authorized to conduct.

26. THIRD-PARTY SERVICES AND INTEGRATIONS

The Services may integrate with or depend on third-party products, cloud providers, source-control services, observability services, identity providers, payment processors, communication providers, AI providers, or other services.

Third-party services are governed by their own terms and policies. Frigga is not responsible for the availability, security, functionality, or performance of third-party services outside Frigga's reasonable control. Changes or outages in a third-party service may affect corresponding Frigga functionality.

27. CONFIDENTIALITY

Each party may receive non-public information from the other that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure ("Confidential Information").

The receiving party will use Confidential Information only to perform or exercise rights under the applicable agreement, protect it using reasonable safeguards, and disclose it only to personnel, contractors, professional advisers, or service providers who need to know it and are subject to confidentiality obligations.

Confidential Information does not include information that is publicly available without breach, was already lawfully known, is independently developed without use of the other party's Confidential Information, or is lawfully received from a third party without confidentiality restrictions.

A party may disclose Confidential Information when legally required, subject to applicable law and, where legally permitted, reasonable notice to the other party.

28. PRIVACY AND DATA PROTECTION

Frigga's handling of personal information is described in the Privacy Policy and Cookie Policy.

Where Frigga processes personal data on behalf of an Organization as a processor or service provider, the parties may enter into a Data Processing Addendum ("DPA"). Where applicable, the DPA controls with respect to that processing.

You are responsible for providing legally required notices and obtaining permissions or consents required for the personal data you cause Frigga to process.

29. SECURITY

Frigga maintains reasonable technical and organizational safeguards designed to protect the Services and information processed through them, taking into account the nature of the Service and processing.

No software, cloud service, network, or security control can guarantee absolute security. You are responsible for appropriate customer-side security, including strong authentication, least-privilege access, multi-factor authentication where available, endpoint security, secure configuration, credential management, backups, and monitoring.

Security vulnerabilities affecting Frigga should be reported through the security or contact channel published by Frigga.

30. SERVICE AVAILABILITY AND SUPPORT

Frigga will use commercially reasonable efforts to operate paid Services. Unless an SLA expressly provides otherwise, Frigga does not guarantee uninterrupted or error-free availability.

Maintenance, emergency changes, internet failures, cloud-provider outages, payment-system failures, security events, and other circumstances outside Frigga's reasonable control may affect availability.

Support channels and response targets depend on the applicable plan or Order Form. Unless expressly stated in an SLA, response targets are not guaranteed service levels.

31. CHANGES TO THE SERVICES

Frigga may modify, enhance, replace, or discontinue features. Frigga will not materially reduce the core paid functionality of a Service during a current committed subscription term without reasonable notice, except where changes are necessary for security, law, abuse prevention, third-party dependency changes, or circumstances outside Frigga's reasonable control.

32. SUSPENSION

Frigga may suspend or restrict access where reasonably necessary to prevent or investigate a security threat, fraud, abuse, suspected violation, non-payment, unlawful activity, operational harm, or legal requirement.

Where reasonably practicable, Frigga will provide notice and an opportunity to cure and will seek to limit a suspension to the extent reasonably necessary.

33. TERMINATION

Frigga may terminate or suspend access if you materially breach these Terms, fail to pay applicable fees, create a material security or legal risk, engage in fraud or unlawful conduct, or where termination is required by law or a critical third-party dependency.

You may terminate a subscription by cancelling it in accordance with these Terms and the Refund & Cancellation Policy.

Upon termination, your right to use the applicable Service ends, outstanding payment obligations remain payable, and provisions intended by their nature to survive termination continue to apply.

34. CUSTOMER DATA AFTER TERMINATION

Following termination, Frigga may retain Customer Data for a limited period in accordance with its documented retention practices, the Privacy Policy, an applicable DPA, legal obligations, backup cycles, and technical requirements.

Where export functionality is reasonably available, you should export Customer Data you require before the applicable retention period expires. Frigga may permanently delete Customer Data after the applicable retention period, subject to law and contractual commitments.

35. LEGION - MANAGED DEVOPS AND SRE SERVICES

Where you purchase Legion or another managed DevOps/SRE service, the scope of work, operational access, responsibilities, service levels, approvals, staffing, and fees may be set out in an Order Form, Managed Services Agreement, Statement of Work, or SLA.

Unless expressly agreed otherwise, you remain responsible for your applications, data, business decisions, architecture, business continuity, and third-party relationships. Where Legion involves material production access or material operational responsibility, the applicable Managed Services Agreement or Order Form will control.

36. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Frigga does not warrant that the Services will be uninterrupted, completely error-free, suitable for every environment, able to identify every incident or vulnerability, able to prevent every security event, or that every AI output, alert, recommendation, analysis, generated code, or automated action will be accurate or appropriate.

Nothing in these Terms excludes statutory warranties or consumer rights that cannot lawfully be excluded.

37. ENGINEERING AND AI RISK NOTICE

Software engineering, cloud infrastructure, security, and production operations involve inherent risks. Before deploying generated code, changing production infrastructure, modifying security controls, executing automated actions, or taking other consequential steps based on the Services, you should apply appropriate testing, review, approval, validation, change-management, rollback, and monitoring procedures.

The Services are not a substitute for qualified engineering, security, DevOps, SRE, legal, financial, or other professional judgment.

38. INDEMNIFICATION

To the extent permitted by applicable law, you will defend, indemnify, and hold harmless Frigga and its directors, officers, employees, affiliates, and service providers from third-party claims, damages, liabilities, costs, and reasonable expenses arising from:

• your unlawful use of the Services;
• your material breach of these Terms;

Customer Data or instructions supplied by you that infringe third-party rights;

• unauthorized access resulting from credentials, permissions, or configurations controlled by you; or
• your violation of applicable law.

Frigga will provide reasonable notice of an applicable claim and reasonable cooperation at your expense. Enterprise agreements may modify these obligations.

39. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Frigga and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, anticipated savings, goodwill, business opportunity, or business interruption arising out of or relating to the Services or these Terms.

For a paid Service, Frigga's aggregate liability arising out of or relating to that Service or these Terms will not exceed the fees paid or payable by you to Frigga for the affected Service during the twelve (12) months immediately preceding the event giving rise to the claim.

For a free Service for which no fees were paid during that period, Frigga's aggregate liability will not exceed INR 10,000.

These limitations do not apply to liability that cannot lawfully be limited or excluded. Different liability allocations may be agreed in a signed Enterprise Agreement, Managed Services Agreement, or Order Form.

40. CONSUMER RIGHTS AND E-COMMERCE DISCLOSURES

Nothing in these Terms excludes, restricts, or waives mandatory consumer rights.

For consumer purchases made through Frigga's website, Frigga will provide material pre-purchase information concerning the Service, total price and applicable taxes or compulsory charges, billing period, automatic renewal where applicable, payment method, digital delivery, cancellation, and refund terms.

A consumer purchase or subscription will require an explicit affirmative action. Frigga will not treat a pre-ticked checkbox as consent to purchase.

Consumer complaints may be submitted through the contact information in Section 51. Frigga will acknowledge and address consumer grievances within the periods required by applicable law.

41. EXPORT CONTROLS AND SANCTIONS

You may not use, export, re-export, transfer, or make the Services available in violation of applicable export-control, sanctions, or trade laws.

You represent that you are not prohibited from using the Services under laws applicable to you or Frigga.

42. FORCE MAJEURE

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, governmental action, widespread internet or telecommunications failures, power failures, cloud-provider failures, widespread cybersecurity incidents, labor disputes, pandemics, or similar events.

This section does not excuse payment obligations for Services already provided.

43. CHANGES TO THESE TERMS

Frigga may update these Terms from time to time. Material changes may be notified through the Services, email, website notice, or another reasonable method.

Updated Terms become effective on the stated effective date. If a change materially and adversely affects an existing committed paid subscription, the change will ordinarily apply no earlier than the next renewal unless required for law, security, or abuse prevention.

Where applicable law requires additional consent to a change, Frigga will obtain it.

44. ELECTRONIC COMMUNICATIONS

You agree that Frigga may communicate electronically regarding accounts, subscriptions, billing, security, service notices, legal notices, and other matters relating to the Services. Electronic communications may satisfy legal requirements for written communications where permitted by law.

45. MARKETING COMMUNICATIONS

Frigga may send marketing or promotional communications where permitted by law. You may unsubscribe using the mechanism provided in the communication.

Transactional, security, account, billing, legal, and service communications may continue even after you opt out of marketing communications.

46. ASSIGNMENT

You may not assign these Terms without Frigga's prior written consent, except where applicable law requires otherwise. Frigga may assign these Terms in connection with a merger, acquisition, corporate restructuring, sale of substantially all relevant assets, or similar corporate transaction.

47. SEVERABILITY

If a provision is determined to be invalid, unlawful, or unenforceable, the remaining provisions remain in effect. The affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose as closely as permitted by law.

48. NO WAIVER

Failure by either party to enforce a provision does not waive that provision or the right to enforce it later.

49. ENTIRE AGREEMENT

These Terms, together with applicable Order Forms, subscription terms, the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, DPAs, SLAs, Managed Services Agreements, and product-specific terms expressly incorporated by reference, constitute the agreement concerning the Services, subject to the order of precedence in Section 6.

50. GOVERNING LAW AND DISPUTE RESOLUTION

Unless mandatory consumer law requires otherwise or a signed enterprise agreement provides a different mechanism, these Terms are governed by the laws of India, without regard to conflict-of-law principles.

Before commencing formal proceedings, the parties should attempt in good faith to resolve a dispute through discussions between appropriate representatives. This does not prevent either party from seeking urgent injunctive or equitable relief where reasonably necessary.

Subject to applicable law, courts located in Bengaluru, Karnataka, India will have jurisdiction over disputes arising from or relating to these Terms or the Services.

51. CONTACT AND GRIEVANCE REDRESSAL

For account, subscription, billing, legal, consumer, or service questions, contact:

Frigga Cloud Private Limited
1st Floor, Evolve Co-working
Bengaluru, Karnataka 560048
India
Email: hello@frigga.cloud
Website: https://frigga.cloud/

Frigga maintains a consumer grievance-redressal mechanism. The current name, designation, contact information, and escalation details of Frigga's designated Consumer Grievance Officer are published on Frigga's Contact Us page. Consumer complaints will be acknowledged and addressed within the timelines required by applicable law.

52. DEFINITIONS

Authorized User means an individual authorized by you to access and use a Service under your account or subscription.

Customer Data means information, code, content, configurations, logs, telemetry, prompts, inputs, documents, or other materials submitted to or processed through the Services on your behalf.

Organization means a company, partnership, nonprofit, government entity, or other legal entity on whose behalf an individual accesses the Services.

Order Form means a written or electronic order describing Services, subscriptions, pricing, commercial terms, or other agreed terms.

Services means Frigga's websites, software, platforms, products, applications, APIs, features, subscriptions, and related services.

Subscription means a paid, trial, or promotional authorization to access a particular Service for a defined period or under defined usage terms.