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SHANKH
Intelligent Alert Routing · On-Call

Sound the alarm
before your
customers do.

Voice Calls · WhatsApp · Slack · Auto-Escalation

Shankh is more than just notifications — it's a call to the war room. An enterprise-grade alerting system that calls directly to your phone, routes to the right on-call engineer, and escalates automatically if unacknowledged.

Active incident · Shankh already on it
Shankh · alert-feed · prod1 Active Incident
CRIT
payments-service · p95 > 900ms
prod · EKS us-east-1 · threshold: 300ms
8s ago Calling
WARN
EC2 spend spike · +34% vs 24h avg
Juno · us-east-1 · $4,210 → $5,640
1m agoSlack
WARN
SSL cert expiring in 7 days
api.payments.co · auto-renew failed
4m agoWhatsApp
RESV
RDS connection pool exhausted
INC-041 · resolved 28s · raj.mehta
11m ago Done
INFO
Deploy complete · payments-service v2.4.1
prod · no anomalies detected
14m agoSlack
Slack
Calling dev.kumar
WhatsApp
Lead SRE
Voice Call
WAWhatsApp
#Slack
Email
Voice Call AlertsWhatsApp NotificationsSmart EscalationOn-Call SchedulingPre-Customer DetectionMulti-Channel DeliveryIntelligent Suppression28s Avg MTTRVoice Call AlertsWhatsApp NotificationsSmart EscalationOn-Call SchedulingPre-Customer DetectionMulti-Channel DeliveryIntelligent Suppression28s Avg MTTR
The Problem

Customers notice the outage
before your engineers do.

Without Shankh

Your alerting is a Slack channel that nobody watches at 2 AM. When something breaks, there's no escalation, no phone call, no accountability — just a growing thread of ignored notifications.

Slack notification at 2 AM — missed because notifications were muted
No escalation path — the alert sat in a channel for 40 minutes
No on-call schedule — nobody knew who was responsible
Alert noise drowns the critical signals — 200 alerts/day, 3 matter
Customers file support tickets before your team even knows there's an outage
With Shankh

Shankh calls your phone, escalates if you don't pick up, and suppresses the noise so you only wake up for what truly matters. Your customers never know there was an incident.

Voice call to your phone until acknowledged — impossible to miss
Automatic escalation if unacknowledged within the configured window
On-call schedules with rotation, overrides, and holiday coverage
Intelligent suppression groups related alerts and surfaces only what matters
Pre-customer detection — Shankh fires before the impact reaches users
Unique Features

The right alert. The right person.
Right now.

01
Voice Call Alerts
Critical incidents trigger a direct phone call — not a push notification, not an email. Your phone rings until someone acknowledges or the escalation policy kicks in.
Core
02
Multi-Channel Delivery
Deliver alerts via voice call, WhatsApp, Slack, email, or SMS. Each channel has its own policy — critical fires everywhere, warnings go to Slack, info stays in the feed.
Delivery
03
On-Call Scheduling
Define rotations, overrides, and holiday coverage. Shankh knows who is on call right now and routes accordingly — no guesswork, no manual handoffs.
Scheduling
04
Pre-Customer Detection
Shankh fires alerts the moment anomaly thresholds are breached — before the degradation compounds into a customer-visible outage. Beat the support ticket by minutes.
Speed
05
Intelligent Suppression
Group related alerts, deduplicate flapping signals, and surface only what matters. 200 raw alerts become 3 actionable incidents — your on-call sleeps better.
Noise Control
06
Auto-Escalation
If an alert goes unacknowledged within the configured window, Shankh escalates — next on-call, then team lead, then engineering manager. Nobody falls through the cracks.
Escalation
07
Full Frigga Stack Integration
The alert routing layer for the entire Frigga stack. Drasil, Juno, Dvarpala, and Runes all flow through Shankh — one policy, one rotation, one audit trail.
Integration
How It Works & Who It's For

Integrate once. Never miss an incident again.

How It Works

Integrate once. Never miss an incident again.

Shankh connects to your alerting sources, applies intelligent routing, and ensures every critical incident reaches the right person — via voice call if necessary. Five steps to bulletproof incident response.

01
Connect your alerting sources
Point Shankh at Drasil, Juno, Dvarpala, or any Prometheus-compatible source. Alerts flow in within minutes — no custom webhook plumbing.
02
Define escalation policies
Set who gets called, in what order, after how long. Configure per-service, per-severity, or per-team. One policy covers the entire incident lifecycle.
03
Set on-call rotations
Build weekly or custom rotations with overrides and holiday coverage. Shankh knows who is responsible right now — and who is next if they don't respond.
04
Alerts route automatically
When an incident fires, Shankh delivers via the configured channel — voice call for critical, Slack for warnings, email for info. Escalation runs on autopilot.
05
Review and improve
Post-incident reports show MTTR, escalation path, acknowledgement times, and suppression effectiveness. Every incident makes the next one faster.
Who It's For

SRE and platform teams running 24×7 operations.

Shankh is built for teams that own production uptime — whether you run the on-call rotation, manage escalation policies, or need to know that incidents are handled without staying awake.

SRE & Reliability Teams
You own incident response and on-call rotations. Shankh replaces your PagerDuty setup with voice calls, auto-escalation, and full Frigga integration — at a fraction of the cost.
Platform Engineering Teams
You run the infrastructure for multiple product teams. Shankh gives you one escalation policy, one rotation, and one audit trail across every service and every team.
DevOps & Infrastructure Teams
You manage Kubernetes, cloud resources, and CI/CD pipelines. Shankh ensures infrastructure alerts reach the right person — not a noisy Slack channel nobody watches.
Engineering Managers
You need to know that incidents are handled without micromanaging the on-call. Shankh gives you visibility into MTTR, escalation paths, and acknowledgement times.
Voice Call AlertsWhatsApp NotificationsSmart EscalationOn-Call SchedulingPre-Customer DetectionMulti-Channel DeliveryIntelligent Suppression28s Avg MTTRVoice Call AlertsWhatsApp NotificationsSmart EscalationOn-Call SchedulingPre-Customer DetectionMulti-Channel DeliveryIntelligent Suppression28s Avg MTTR
Pricing

Simple pricing for
teams that never sleep.

Start with Slack and email. Scale to voice calls, WhatsApp, and enterprise-grade escalation as your on-call requirements grow.

01 · Essentials
Starter
₹20,000/month
Slack & email delivery
Basic escalation policies
5 on-call users
Drasil & Juno integration
Community support
Request Early Access →
03 · Scale
Enterprise
Custom
Dedicated instance
Custom integrations
SLA guarantee
24/7 Legion support
Custom escalation workflows
Contact Sales →
Early Access

Sound the alarm before
your customers do.

Shankh is in early access. Join the waitlist — voice calls, auto-escalation, and intelligent suppression for teams that refuse to let customers discover outages first.

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