Shankh guides
Shankh routes alerts to the workspace that owns them, notifies whoever is on call, escalates when nobody acknowledges, and keeps the incident record that feeds your MTTA, MTTR and postmortems. Set it up in seven steps — workspaces and teams, channels, escalation, on-call, alerting — then respond, and operate. Every guide is a procedure you can follow start to finish.
Web app + iOS/AndroidAWS native · Vörr connectors · webhook
Getting Started
Seven steps, in order — each one depends on the one before it.
01 · DashboardHow Shankh worksSign in, find the area you need, and set up in the right order.02 · WorkspacesCreate workspaces, members and teamsStep 1 — the workspaces that own your services, the people in them, and the teams escalation will call.03 · ChannelsConnect notification channelsStep 2 — Slack, Telegram and mobile push, each tested before you build escalation on it.04 · EscalationConfigure escalation and assign teamsStep 3 — levels and timings, and the users and teams that answer each level.05 · EscalationSchedule on-callStep 4 — drag teams onto dates per workspace, then check the overlaps and gaps before going live.06 · Cloud Integration · VörrSet up alertingStep 5 — connect the source, then put alarms and severity thresholds on it.07 · Webhook generatorSend alerts with the private webhookFor any source outside native AWS setup or a Vörr connector.
Respond
Prove the path works, then run incidents through it.
08 · All areasRun an end-to-end testProve ingestion, notification, acknowledgement and resolution all work.09 · IncidentsManage an incidentAcknowledge, update severity, post a stakeholder update, and resolve.10 · Mobile setup · Mobile appSet up and respond from mobilePair the app by QR code, verify push, and run a shift from a phone.
Operate
Performance, noise, postmortems and stakeholder updates.
11 · Dashboard · Noise dashboard · ReportsReview performance, noise and postmortemsRead MTTA and MTTR, cut the alerts not worth waking up for, and produce a postmortem.12 · Cloud IntegrationConfigure AI analysisNot available yet — what the intended setup looks like.13 · Stakeholder viewShare the stakeholder live pageA public live link for non-technical incident updates.
Reference
Tables, common questions and fixes for the problems that come up most.