Set up and respond from mobile

Connect the app

1. Sign in to the Shankh web application.
2. Open Mobile setup.
3. Open the Shankh app on your phone.
4. Scan the QR code shown in the web application.
5. Sign in using your normal account.
6. Allow the required notification permissions.

The QR code contains the Shankh server address and display name. It does not contain account credentials or authentication tokens.

Verify push delivery

1. Confirm the app shows your workspaces and current on-call status.
2. Trigger a low-severity test alert.
3. Confirm the push notification arrives.
4. Open the notification and confirm it loads the incident.

Respond to a push notification

1. Open the push notification, or open Incidents in the app.
2. Open the incident detail screen.
3. Review the current severity, incident state and incident information.
4. Acknowledge to take ownership and stop escalation.
5. Continue the investigation from the web application when you have one available.

Check your on-call shift

1. Open On-call in the app.
2. Confirm whether you are currently the responder.
3. Check upcoming shifts before you travel or go offline.

If push does not arrive

• The app is connected to the correct Shankh server.
• You are signed in.
• Notification permission is enabled on the device.
• The device has registered for Shankh push notifications.
• Your current product access includes mobile push.